Procurement and implementation of state-wide ticketing system

Strateum was engaged to take overall program delivery responsibility for the state-wide common ticketing system.This engagement involved:

• Establishing program governance
• Conducting a procurement in order to enter into a contract with a ticketing system supplier
• Managing the ticketing system supplier delivery
• Leading a program team delivering:
  
  • Network data aggregation and feed
  • Customer care and customer support channels (call centre, app)
  • Retail network
  • Policy and regulation change
  • Customer communications
  • Ticketing operations (finance, operator support, network data interface)

The new system commenced initial operations in December 2025.